Customs and Postal Fees

Decree-Law 1.804/80 on imports clarifies that all individuals have the right to import products valued at up to $50 USD without any customs duties. The vast majority of our products are well below this value, avoiding any customs complications.

In some cases, the "Fiscal Issues" status is related to ICMS Protocol 021/2011, which requires ICMS collection in the state of destination in several signatory states; it is held by the tax authority and will only be released after bureaucratic procedures. Should your product be taxed, please contact us so we can help and attempt to minimize the tax burden.

If payment of the tax is unavoidable and no recourse can prevent it, it will be the responsibility of the end consumer.

We advise you to monitor your delivery status using our tracking tool. Once released, we will request priority handling of the shipment. We apologize for any inconvenience caused.